Support

Active Support

Organisations today are faced with the challenge of how to ensure that their services and resources remain available to their users and customers 24/7/365. 

In response to feedback from customers, Salford Software now offers a single, highly flexible support contract, ‘Active Support’, which is appropriate for all types of organisation. 

Active Support provides unlimited telephone and email support, with a balance of support points which may be called off as required to enable one of Salford Software’s consultants to resolve the issues remotely, or even onsite if the issue is critical severity. 

When technical issues arise its critical to have the right resource available to ensure a speedy resolution.  With so many technologies employed across your organisation keeping ahead of the curve can be costly.  Active support is a critical tool designed to be cost effective, efficient and be utilised by your team to help ensure a high level of service availability.

Active Support is available for purchase as an annual contract.  

You can download more information here

To find out more please complete the form and someone will be in touch.

FRP

Salford Software’s Flexible Resource Plan (FRP) is a flexible framework providing customers with access to a range of technical services as and when they are required.

Through the advance purchase of blocks of FRP hours, customers can benefit from technical services on an ad-hoc basis, as they are required. FRP services include technical support, out of hours or standby support, emergency onsite support or technical consultancy, and will be delivered on a time and materials basis.

FRP is an ideal solution for customers who require "one off" or quick resolutions to technical issues, and is open to all customers, regardless of whether they have a current technical support contract. 

Hardware Support

Salford Software’s Support service for hardware provides cover for most major hardware vendors, including HP, Dell, IBM and Sun.

With access to support engineers across the country, we are able to provide a number of levels of cover to enabling either a 2hr, 4hr or NBD onsite response, on a 24x7x365 basis if required.

With the flexibility to offer services for hardware both in and outside of warranty plus pro-rata rates in order to align renewal dates, we regularly provide our customers with real savings when compared to direct vendor support charges.

For more information about any of the support services available, please contact one of the team who will be able to help