Today I thought I would talk about support – This year I have been involved in two sectors -  Education and the NHS. Both generally have a “security blanket” of a support contract – which is sensible for any organisation.  What has astonished me however is the cost of some of these contracts – I spoke to one college this morning that pays over £15000 for a “Gold” Microsoft/Novell agreement and has to pay extra if he adds further servers or solutions into the environment (some NHS customers are paying over £50,000.00). A few institutions also appear to still be buying their support  on a per incident basis - Paying £5,000 to £10,000 for a block of 5 to 10 logged calls. Salford Software’s Gold Support provides........

1. Unlimited incident call offs
2. Support can be adapted to offer bespoke support for an organisation  
3. Dedicated team of in-house support engineers (fully certified) back up by a highly experienced Support Manager
4. Free remote monitoring and analysing tools provided and installed (providing a managed or non-managed service)
5. Incident resolution of 96% within service level agreement
6. 24 hr 365 days a year cover available with on-site or remote dial-in assistance.
7. FRP – (Flexible Resource Plan) an easy way to top up your existing support contract while controlling your overall IT budget spend

A Salford Software Gold Support contract starts from as little as £6995.00(25% discount is available until the 31st July for new subscribers) and can be tailored to your requirements – over 200 educational and NHS organisations use Salford Software and we are fully accredited by our partners. Also a word of warning be sure that when choosing a support supplier you need to ask a couple of questions …..

1. What type and level of vendor accreditation do you have?
2. Financially, as a company where do you stand?

As a company we are fully accredited and we are more than happy to send you details of our accreditations and a full financial statement. If you would like more information or a quote please call us on 0161 906 2233.