Many organisations are carefully considering the impact of the Swine Flu pandemic upon their business and services.  We have been approached by a number of our customers who, as winter approaches, are once again reviewing their contingency plans should there be a new outbreak of Swine Flu.

Salford Software continues to take care of their staff by following the recommendations provided by the Health and Safety Executive.  We believe that taking precautions and providing additional resources is in the interest of our employees as individuals, colleagues and the business as a whole, prevention is always better than cure.

We also want to reassure our customers that at a time when they will themselves be considering the potential effects of this unusual crisis, as a supplier Salford Software has taken measures to protect our ability to continue to deliver services both remotely and onsite, with professionals experienced in working remotely, flexible internal communications systems and staff with multiple skill sets.

The technical support service desk is designed to provide continuous service to customers despite the circumstances surrounding the Swine Flu pandemic. We anticipate that many of our customers may require additional support during this time due to absence of staff through sickness and limited resources. 

Additionally remote services will help to increase the productivity and efficiency of your organisation.  Through a semi managed service, remote services reduces the potential impact of technical issues by sending alerts, automatic generation of service desk incidents and optional 24 x 7 response.

The flexible resource plan (FRP) will be, for those customers who subscribe to it, an excellent method of enhancing their own services during this unpredictable phase.  In the event of an outbreak which is affecting your services, Salford Software is able to enter into an additional agreement to assist with If you would like to discuss the terms of your technical support contract for further reassurance, please don’t hesitate to get in touch.