Windows 2003 update problems.

2004-04-16

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows Server 2003

Summary

Having problems with an issue using www.windowsupdate.com

If going there with a Windows 2000 SP4 or 2003 server they now seem to problems updating pointing to an error with the time on the local system.

The error is as follows,


Windows Update Error

Windows Update has encountered an error. This may be due to a discrepancy in your computer's time setting.

To check your date and time setting:

On the taskbar, double-click the time.
Verify that the date and time is correct.

You can also get online support if you are having problems with Windows Update.

Send error number to Microsoft (0x800C0008)

Note This sends error information but does not create a support incident; you may or may not receive a response.


A work around for this is to stop IE checking for certificate revocation lists but this is a cause for concern.

The problem appears to be that the Microsoft certificate expired on 07-01-04 and has not refreshed or renewed even with the root cert update from Microsoft.

Solution

Try going to the following URL:

https://v4.windowsupdate.microsoft.com/getmanifest.asp

A pop up dialog should appear after a while, click Yes then it should allow the use of the Windows Update site as normal.

If this doesnt work or the problem reoccurs then it is possible to resolve this issue by adding,

http://Windowsupdate.microsoft.com
http://V4.Windowsupdate.microsoft.com
https://v4.Windowsupdate.microsoft.com (Note: The https is correct)
http://Download.Windowsupdate.com

to the trusted sites list in the Internet Options. To access the Exceptions settings.

1. Open Internet Explorer

2. Click Tools / Internet Options

3. Click the Security Tab

4. Click on the Trusted Sites Icon

5. Click on the Sites button

6. Unselect the check box "Require server verification (https:)for all sites in this zone"

7. Add all 4 sites listed above

If the issue persists, please use the following steps:

1. Open Internet Explorer, select Tools, Content, Certificates, and select the tab "Intermediate Certification Authorities". Sort the Certificates by 'Expiration date' and delete the expired Microsoft certificates.

2. Follow the same method and delete the expired certificates from "Trusted Root Certificates" option. Close Internet Explorer and reboot your system.

3. You might or might not receive a Warning. If you do then please select "View Certificate" from the security warning message; install the certificate using the Wizard which will appear. Close applications and reboot your system.

4. Open Internet Explorer, and go to "https://v4.windowsupdate.microsoft.com/en/default.asp"; A scan will occur. Exit and reboot your system.

5. Open Internet Explorer, and go to the regular Windows update site (without the "s") : http://v4.windowsupdate.microsoft.com/en/default.asp and check if the issue is resolved or not.

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