iPrint notifications are misleading when using GPAS

Summary

When using iPrint and GPAS together the user gets a notification/pop up from the iPrint client to say the job has been printed successfully even though GPAS has rejected.

Cause

The iPrint client notifies when the print job leaves the queue, in this case GPAS is removing the job due to a defined criteria (no credit, to large etc)

Solution

Disable iPrint job notification the machines registry by setting "HKEY_CURRENT_USER->Printers->Job Notify" setting to 0 starting in iPrint client 4.16 these key has changed to HKEY_CURRENT_USERSoftwareNovell-iPrintJob Notify Setting.

The GPAS version 4 of the GPAS client provides this functionality, as of 4.3.1 the iPrint notifications are also disabled

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Document ID: SKB0513
Published on: 26 Jun 2008