FRP allows customers to consume Salford Software services in a timely, cost effective manner.

Through the advance purchase of blocks of virtual hours, customers are able to utilise, when required, services including technical support, out of hours support, emergency onsite or health checks. This enhanced service provides reassurance to subscribing organisations that in the event of an unexpected issue, they can minimise downtime or reduced capacity using FRP.

Technical Support Remote-Services Solution has recently been revised and will provide the following improvements:

• Streamlined Remote Services Installation
• Installation Scripting, aiming for zero site visits Un-managed Service + Streamlined Service Catalogues
• Will be offered to MLA, Gold and Open Support customers, FREE!