Salford Software Open Gold Support is a comprehensive but flexible solution available 24 hours a day, 365 days a year ensuring business continuity for the provision of services and resources to users across your organisation.

Open Gold Support is designed for organisations using Novell and/or Microsoft Technologies across their systems to deliver services and resources to a large number of users.

This proven solution provides direct access to the highly skilled technical resources required to support your organisation. Our technical support team work to meet enhanced SLA's ensuring it is possible to reduce the impact and costs associated with downtime.

Technical support incidents can be logged during or out of normal working hours, with experts on hand to analyse and resolve issues efficiently with unique escalation routes into vendor support services.

Additional components are available to allow 24 x 7 monitoring, reporting and alerting of systems behaviour.

Technical Support Remote Services Solution has been revised and will provide the following improvements:

• Streamlined Remote Services Installation
• Installation Scripting, aiming for zero site visits
• Un-managed Service + Streamlined Service Catalogues
• Will be offered to MLA, Gold and Open Support customers, FREE!

Read more about Remote Monitor and Remote Analyser below.